Frequently Asked Questions

When will I receive my order?

All of our products are in stock and available on hand. We only start production once an order is placed. With that, we require a period of 2 business days. We will then ship your order. Delivery speed will be based on location.

To learn more about our delivery options, please check our Shipping page. Feel free to contact us if you want to follow-up with your order.

How do I cancel my order?

We can process cancellation, however, we advise that you contact us at least an hour after you have placed your order; otherwise, we won't be able to process it. Once your order has entered production or shipment, we can no longer process cancellation or refund.

Can I change my shipping address?

While we always try to cater to every customer request, it is ideal that you contact us within an hour after purchasing your order. If you want to change your shipping address, please contact us immediately. We will try our best to accommodate your request. Keep in mind, however, that we can no longer make any changes to the shipping address once an order is in shipment.

Do you ship domestically?

Yes, Idle Monkey ships domestic only. We have a seasoned fulfillment center capable of shipping orders anywhere in the country.

What are the shipping options?

We offer Local Shipping (Davao City) and Standard National Shipping (nationwide). This is a limited time offer only and could change without prior notice! For its cost, please check our shipping page for this :)

Do you accept credit/debit card payments?

Yes, we do. We accept all payments from Visa and Mastercard credit or debit cards. 

PayPal is our payment gateway which you will be redirected for your payment and card details. 

I don't have a PayPal, can I pay without having an account?

Absolutely! It is actually commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. In reality, you DO NOT NEED ONE.

Without a Paypal account, all you need is any Debit/Credit Card.

Though we strongly recommend you sign up to Paypal to enjoy the added ease of use. By using it, we can process your order in a shorter time. It is the easiest and most secure way to make payments online. But as mentioned, no account is needed.