Are your products Made In USA?
Yes, our products are sourced, handmade, and fulfilled in the US. We have a team of highly skilled artisans guaranteed to provide you premium US quality.
When will I receive my order?
All of our products are made to order - we don't stock them. We only start production once an order is placed. With that, we require a crafting period of 10 business days. We will then ship your order based on the shipping method you have chosen.
To learn more about our delivery options, please check our Shipping page. Feel free to contact us if you want to follow-up with your order.
How do I return my order?
We always value customer feedback. And if there is something wrong with your order, we are more than willing to process it for return. You can read more about our Returns Policy here.
How do I cancel my order?
We process cancellation and refunds everyday. However, we advise that you contact us at least an hour after you have placed your order; otherwise, we won't be able to process it. Once your order has entered production or shipment, we can no longer process cancellation or refund.
Can I change my shipping address?
While we always try to cater to every customer request, it is ideal that you contact us within an hour after purchasing your order. If you want to change your shipping address, please contact us immediately. We will try our best to accommodate your request. Keep in mind, however, that we can no longer make any changes to the shipping address once an order is in shipment.
Do you ship worldwide?
Yes, Idle Monkey ships worldwide. We have a seasoned fulfillment center capable of shipping orders anywhere in the world.
How much does shipping cost?
We offer FREE Standard Shipping (8-12 business days) for orders over $75. This is a limited time offer only and could change without prior notice!
Our Express Shipping is currently available in the US only. You can learn more about our Shipping policy here.
Do you accept credit card payments?
Yes, we do. We accept all payments from Visa and Mastercard credit or debit cards via PayPal, our payment gateway.
I don't have PayPal. Can I pay without having an account?
Absolutely! It is actually commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. In reality, you DO NOT NEED ONE, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit Card that is supported by PayPal.
By using Paypal, we can process your order in a shorter time. It is the easiest and most secure way to make payments online. As mentioned, no account needed.
When will I receive my refund?
We process refunds everyday. Once processed, your money will be refunded to your original mode of payment. Depending on your bank, it could take 5-7 business days for the funds to appear on your account.